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REFUND/RETURNS
POLICY
MANUFACTURER WARRANTY
WOOD & MDF WARRANTY
MDF Furniture- 1 Year
Timber furniture is under a 1 year warranty covers against defective material and poor workmanship.
MDF furniture does not react well with moisture. Keep your MDF furniture in a dry room and wipe spills up immediately.
MATTRESS WARRANTY
Innerspring Mattress – 5 Years
Most of our mattresses are warranted for 5 years covering all components and covers defects in materials and manufacturing. The warranty does not cover claims associated with normal wear and tear, customer misuse and issues with firmness or comfort. Please choose your mattress carefully. Once a mattress has been used, it cannot be returned and/or refunded.
Mattresses will conform to your body and body impressions are likely to occur. This is expected and is not considered a defect with the mattress. There is a wear in period, where we suggest that you would normally need a month to get used to your new mattress. It may start to feel uncomfortable, especially as it gets to work to support your spine.
REFUNDS
Please choose carefully as there will be no refunds provided. (Except for reasons covered by the Consumer guarantees act)
Call out fee:
A charge of $50 will be implied in any case where our store man is called out to complete an assembly job which was not paid for at time of purchase, extra hourly fee is $50. This fee will not be charged if call out was found to be suppliers fault.
POLICY
MANUFACTURER WARRANTY
WOOD & MDF WARRANTY
MDF Furniture- 1 Year
Timber furniture is under a 1 year warranty covers against defective material and poor workmanship.
MDF furniture does not react well with moisture. Keep your MDF furniture in a dry room and wipe spills up immediately.
MATTRESS WARRANTY
Innerspring Mattress – 5 Years
Most of our mattresses are warranted for 5 years covering all components and covers defects in materials and manufacturing. The warranty does not cover claims associated with normal wear and tear, customer misuse and issues with firmness or comfort. Please choose your mattress carefully. Once a mattress has been used, it cannot be returned and/or refunded.
Mattresses will conform to your body and body impressions are likely to occur. This is expected and is not considered a defect with the mattress. There is a wear in period, where we suggest that you would normally need a month to get used to your new mattress. It may start to feel uncomfortable, especially as it gets to work to support your spine.
REFUNDS
Please choose carefully as there will be no refunds provided. (Except for reasons covered by the Consumer guarantees act)
Call out fee:
A charge of $50 will be implied in any case where our store man is called out to complete an assembly job which was not paid for at time of purchase, extra hourly fee is $50. This fee will not be charged if call out was found to be suppliers fault.
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north.akl@windmillkidsfurniture.co.nz